3 - Shipping Details And Return Policy

3 - Shipping Details And Return Policy


SHIPPING INFORMATION

 

STANDARD DELIVERY

 

Customers can expect to have their correctly completed order delivered within 3-8 working days, depending on the final destination. Outskirt area may take longer time. A business day is Monday through Friday, excluding weekends and public holidays.

 

For your protection all parcels will require your signature upon delivery. We suggest delivery to a home or business address where someone is available to sign for delivery during business hours.

 

We may use variety of carriers. Depending on your order quantity and shipping address. Promise you of safe shipping and right items. These include: SPC Worldwide Express (http://www.spcworldwidexp.com/tracking.aspx), Pos Malaysia for local orders and Fedex for international order. The orders usually are dispatched within 24 hours from the order date. After the orders are dispatched, we will provide you a tracking number in our system for tracking online immediately. If you did not receive shipping tracking number, please email to us at [email protected]

 

 

LATE DELIVERIES

 

If you have not received your order within the stipulated delivery time period, please contact us for clarification.

 

 

CUSTOM FEES, IMPORT DUTIES AND TARIFFS

 

International shipments may be subjected to additional custom fees and duties. We do not pre-bill any import duties, customs fees or tariffs imposed by various government on the product. Import duties and taxes may be applied to certain countries and varies from country to country. In the event that customs fees is incurred for customs clearance or import sales tax is levied on deliveries, the charges shall be borne by the customer.

 

It is recommended that the customers clarify with their respective local customs laws and regulations to avoid any interference with the shipment of their orders.

 

We will mark all parcels shipped as 'Gift' or 'Samples' to help customers reduce the chances of having to pay additional fees as a result of customs fees, import duties or tariffs levied on the parcel.

 

 

SHIPPING RATE

Malaysia

Weight in grams

Peninsular Malaysia

Sabah / Sarawak/ Labuan

1  to 1000

RM8.00

RM11.00

1001 to 2000

RM8.00

RM21.00

2001 to 3000

RM8.00

RM31.00

Each increase 1000 gram

ADD RM2.60

ADD RM10.00

Example for 6500 grams

First 3000 = RM8.00

6500- First 3000 = 3500 equivalent to 4000 (4)

Total = RM8.00 + (4 x RM2.60)

          = RM18.40

3000 gram = RM31.00

6500 – 3000 = 3500 equivalent to 4000 (4)

Total = RM31.00 + (4 x RM10.00)

          = RM71.00

 

For oversea shipping rate, please contact us for enquiry.

 

RETURN AND REFUND POLICY

 

All sales are final and we do not accept cancellation of order, however we will make exceptions in accordance to the following circumstance.

 

We will accept returns from customers within 7 days from the date of receipt of the shipment by you on the following conditions:

  1. Incorrect or defective item(s) delivered to you; and
  2. The items returned to us is in its original condition together with your transaction number and reason of return.

Please contact us immediately at [email protected] We will refund or exchange the same or different products with same value of money depending on the customer’s request.

We do not accept any items that are damaged by the customers.

BAE reserves the right to decide for sold out item if it is exchangeable to other product, or refundable.